Returns and Refunds

Returns and refunds

Avrath complies with the Australian Consumer Law. Your automatic consumer guarantee rights cannot be excluded or limited by this policy.

Faulty, damaged, unsafe or incorrect products

If a product is faulty, unsafe, materially different from its description, does not perform as reasonably expected, or the wrong item was supplied, contact us at gadgetsdemon1@gmail.com. Include your order number, a description of the problem and clear photographs where useful. We may assess the product before providing a remedy.

Depending on whether the problem is major or minor, the available remedy may be a repair, replacement, refund or another remedy required by the Australian Consumer Law. These rights are not restricted to a fixed number of days. Reasonable return shipping costs for an eligible faulty or incorrect product will be covered or reimbursed where required.

Change-of-mind returns

We accept change-of-mind return requests made within 30 days after delivery. The product must be unused, unworn, unwashed, undamaged and returned with its original packaging and accessories. Proof of purchase is required.

Customers are responsible for change-of-mind return shipping. Original shipping charges are not refundable for a change-of-mind return. Personalised or custom-made products are not eligible for change-of-mind returns unless faulty or otherwise covered by consumer guarantees.

Before returning anything

Email us before sending a return. We will provide the correct return instructions and address. Products sent without approval may be delayed or returned to the sender.

Refund processing

Approved refunds are issued to the original payment method. After Avrath processes a refund, your bank or payment provider may require additional time before the funds appear.

This policy does not remove or reduce any rights available under the Australian Consumer Law.